Problem Description Guidelines

Revision as of 01:46, 28 June 2007

When submitting a bug report or problem description to MediaLooks, please try to follow the description format below.

• Summary.
  Provide a descriptive summary of the issue.

• MediaLooks Component Version.
  It is important that you specify the version number of the component that you are using.

• How to Reproduce.
  Provide, in a numbered format, the detailed steps required to reproduce the problem.

• What you Expected and What Really Happened.
  Describe what you expected to achieve when you executed the steps above and what really happened.

• Third-Party Software.
  If any third-party software (such as decoders) is used together with software by MediaLooks, it is essential that you mention it and specify the exact versions used. Does the problem repeat itself if the third-party components are removed or replaced with different ones?

• Files.
  Does the problem happen with any input file or data stream? If the problem is limited to specific files, please send them to us. If the files are large, please upload them to MediaLooks FTP.

• Specific Circumstances.
  Think of any other specific circumstances that might effect the problem. Some special hardware? Any workarounds that you have already found?

Any additional information is also welcome.

Please submit problems to email address.